FAQ

Product Delivery

What are the shipping costs?

Shipping is a flat rate of 550 yen, regardless of product weight or distance, except for Hokkaido and Okinawa.
Additionally, shipping is free for purchases totaling 11,000 yen or more (tax included).

For Hokkaido and Okinawa, shipping is a flat rate of 880 yen, regardless of product weight or distance.
Additionally, shipping is free for purchases totaling 11,000 yen or more (tax included).

International shipping incurs a fee regardless of the purchase amount.

What are the shipping methods?

Your order will be delivered by Japan Post or Eco-hai.
Once shipping procedures are complete, a "Shipping Confirmation Email" will be sent to your registered email address.

When will my order arrive?

Products are shipped via Japan Post and Eco-hai. We will ship within 7 business days after confirming your payment. Please note that depending on the time of payment, we may not be able to confirm it on the same day.

However, please be aware that the arrival date may fluctuate due to road traffic conditions. Additionally, deliveries to remote islands may take a little longer.

Also, if you purchase both pre-order and in-stock items together, all items will be shipped once they are all available. If you need your items sooner, please purchase pre-order and in-stock items separately.

Can I change the delivery address or specify a date and time?

For inquiries regarding changing the delivery address of shipped products, specifying a delivery date and time, redelivery, etc., please check the tracking number stated in the "Shipping Confirmation Email" and contact Japan Post or Eco-hai directly.

Additionally, in the unlikely event that your package is returned to us because it was not received within the pickup period, please contact us via the inquiry form.We will separately bill you for the shipping fee. Cash-on-delivery reshipment is also possible.

Is gift wrapping available?

We apologize, but gift wrapping is not available at this time.


Cancellations & Returns/Exchanges

Can I cancel my order?

Orders for in-stock items can be canceled before shipment.
Orders for pre-order items cannot be canceled before shipment.
Please contact us via the inquiry form.
However, please note that order cancellations may not be accepted depending on the order content.

How do I request an order cancellation?

Please fill in the required information on the inquiry form and contact us.

Are there any conditions for returns or exchanges?

Please note that returns or exchanges cannot be accepted in the following cases.
Please be sure to check your product as soon as it arrives.

  • If you did not contact us in advance via the inquiry form
  • If more than 8 days have passed since the product arrived
  • If the product has been used or opened
  • If the product is damaged, stained, or lost
  • If you ordered pre-order items or items with custom names

How do I request a return or exchange?

Please contact us via the inquiry form within 7 days from the product arrival date.
Please fill in the required information on the inquiry form and contact us.

I received a different product than I ordered.

In the unlikely event that you receive a different product, we sincerely apologize and ask that you contact us via the inquiry form within 7 days of product arrival. We will promptly arrange for an exchange.
If there is no exchangeable stock, we will issue a refund.
We will provide separate instructions regarding the specific return and refund methods.

The product I received was damaged or soiled.

In the unlikely event that the product is damaged or soiled, we sincerely apologize and ask that you contact us via the inquiry form within 7 days of product arrival. We will promptly arrange for an exchange.
If there is no exchangeable stock, we will issue a refund.
We will provide separate instructions regarding the specific return and refund methods.

I want to return or exchange an item for reasons other than receiving a different product or product defect.

We sincerely apologize, but if you wish to return or exchange an item for reasons other than receiving a different product or product defect, please contact us via the inquiry form within 7 days of product arrival. Please note that return shipping costs will be borne by the customer, and the original shipping fee will not be refunded.

 

Payment

What payment methods are available?

We accept credit cards, Apple Pay, PayPal, and Google Pay. Please refer to the following for details on each payment method.

  • Credit cards: VISA, Mastercard, JCB, and AMEX are accepted.
  • When completing a purchase on a smartphone, Apple Pay and Google Pay are available.

When will payment be charged?

Please refer to the following:

  • For credit cards and Apple Pay, you will be charged by each card company after the order processing is complete. Please contact your card company for details.

Can I delete my credit card information used for payment?

Credit card information entered during payment is not stored.
If you have any questions, please contact us via the inquiry form.

What should I do if a payment processing error occurs?

If an error occurs and payment cannot be completed, the following reasons may be considered:

  • Incorrect card details (card number, security code, etc.)
  • Expired card
  • The card issuer may have declined the payment. Please check with your card company.

If none of these apply, please contact us via the inquiry form.